WhatsApp commerce takes the center stage in the eCommerce journey of India and is playing an extremely important role in shaping the future of Conversational Commerce. sending and receiving customer messages as well as business account information. 5 Designing the WhatsApp Chatbot Conversation Flow. 4.4 Step 4 Final testing of WhatsApp chatbot. 4.3 Step 3 Creating a proper conversation flow. These conversational agents are configured to answer customers' queries instantly on the business's behalf. 4.2 Step 2 Choosing the right chatbot platform. WhatsApp business chatbot software in simple terms is an Artificial intelligence-powered chatbot that runs on the WhatsApp platform and works on a predefined set of rulesdesigned to have a conversation with humans over the chat seamlessly. 4.1 Step 1 Begin with applying for WhatsApp Business API. It has evolved into a full-blown channel that brands are leveraging to sell and transact with their customers, emerging as the most efficient channel to buy and sell digitally. The WhatsApp Business Platform is a fast, secure, and reliable way for. 4 How To Set Up Your Own WhatsApp Business Chatbot Step-by-Step Guide. A WhatsApp Business chatbot can direct customers to helpful FAQs (self-service for the win) and related products and services, and it can automate certain. WhatsApp Commerce has been the engine behind the growth of many small and large-scale companies. with no human intervention required.Īs your business grows with increased user engagement, an Intelligent Virtual Assistant can be your answer to offer a consistent customer experience without the hassle of upscaling, training, and monitoring your teams. WhatsApp mandates a valid escalation path for every number so we cannot have a way to not reach out to humans. Leveraging the power of advanced Conversational AI technologies such as Natural Language Understanding (NLU) and Machine Learning (ML), a WhatsApp chatbot enables your brand to be available to customers 24/7 on the app, offer support or drive lead conversations end to end with human escalation only where required.
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